Esta Ottinger

Esta Ottinger has a diverse work experience spanning over several years. Esta currently works as a Human Resources Coordinator at Newfields, a position they have held since May 2023. Prior to this, they worked as a Customer Relationship Management Business Consultant, operating as a freelancer from January to June 2023.

From 2016 to 2022, Esta worked at AutoReturn, where they held the role of Customer Service Manager and HR Specialist. During their tenure, they successfully improved customer satisfaction by implementing key performance indicators and redesigning processes. Esta also collaborated with the IMPD to develop a stolen vehicle recovery process, resulting in faster retrieval times for customers.

From 2013 to 2016, Esta worked as a Client Operations Manager at LTCG. In this role, they managed a team of customer service representatives and focused on refining the escalation line and addressing specific client requests. Esta'sefforts contributed to a 25% increase in customer satisfaction within a three-month timeframe, earning their the IACT leadership award in 2014.

At Verizon, Esta held various roles from 1997 to 2010. Esta started as a Credit and Collections Supervisor and later took on the responsibilities of a Resource Analyst and HR Coordinator. During their time at Verizon, they successfully implemented the LEAD program, which resulted in a 50% increase in employee tenure. Esta also played a key role in onboarding and benefits administration for 500 employees.

Overall, Esta Ottinger has demonstrated expertise in human resources, customer service management, and client operations throughout their career.

Esta Ottinger attended Purdue University and obtained a Bachelor of Arts degree in Communications. The exact duration of their education is not specified.