Technical Support Analyst

About your next workplace - Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Technical Support team We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry while providing a timely resolution to issues raised by our customers. Previous experience is not required, although a love and a good understanding of technology will take you far.

Flexibility is key as you will be required to work as part of a 24/7 rotating roster from our head office in Melbourne's South Eastern suburbs (Narre Warren).

Core functions and duties

• Perform Linux server administrative tasks
• Monitor and respond to service alerts
• Assist customers over the phone and via email with technical support enquiries
• Have fun and learn more about our core values and services

Candidate Requirements

• cPanel (WHM) control panel
• Domain names and DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Prior Linux (CentOS) and VMware experience preferred but not required