Neil Godfrey

Neil Godfrey has extensive experience in complaint handling and team leadership within the insurance industry. With roles ranging from Complaint Handler to Team Leader, Neil has a proven track record of motivating teams to achieve high standards and targets. Neil's responsibilities have included preparing workloads, coaching performance, and producing performance reports for key stakeholders. Neil also has a background in claim handling and is skilled in identifying root causes of complaints to ensure fair outcomes for customers.