Tracey Fyfe

Tracey Fyfe is an experienced IT service continuity and disaster recovery specialist, currently working at NFU Mutual since August 2020, where responsibilities include managing the Disaster Recovery Test Process. Previous experience includes a role as Specialist in Disaster Recovery, Continuity, and Service Transition at Ex National Grid for six months, and a significant tenure at National Grid from February 1995 to 2019. In the latter position, Tracey served as IT Service Transition Lead, ensuring service assurance for new IT services and overseeing the Disaster Recovery Process. Additional roles included Customer Service Manager for Gas Operations and Field Force, Business Analyst Project Lead, and various project analyst positions in the gas distribution sector. Tracey holds certifications in ITIL and Prince 2 Practitioner, reflecting a strong foundation in service management and project management.