Vip Patel

Vip Patel has a diverse background in customer success management, with experience in various technology companies. Their most recent role is as a Customer Success Manager at Nira, where they are responsible for customer onboarding processes and framework. Prior to Nira, Vip worked as a Customer Success Manager at Productiv, where they helped deploy their platform across organizations and delivered SaaS management best practices.

Before that, Vip held multiple roles at Kenna Security, where they served as a Senior Customer Success Manager and Team Lead for the West region. In this position, they coached and mentored team members in customer adoption, growth, and renewals, and also led the onboarding program for new customer success hires.

Vip also has experience in customer success management at Idaptive (fka Centrify) and Centrify Corporation, where they managed strategic and enterprise customer accounts and engaged in recurring communication to discuss deployment, adoption, and feature sets.

Additionally, Vip has served as the Director of Customer Success at GroundCntrl, where they implemented customer success strategies, and as a Collaboration Strategist at TIBCO Software.

Earlier in their career, Vip worked as a Senior Customer Success Manager at Yammer, Inc., building relationships with senior decision-makers, and as an Email Marketing Account Manager at Lyris Technologies, managing client accounts and online marketing campaigns. Vip began their career as an Associate Online Marketing Manager at Cord Blood Registry, developing email marketing and online advertising campaigns.

Vip Patel obtained a Bachelor's degree in Telecommunication Management from Devry Institute of Technology, where they studied from 2000 to 2003. In addition to their formal education, Vip also obtained a certification as a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in June 2019.