Ahmed Ali Mohammed

Ahmed Ali Mohammed has a diverse work experience spanning several industries and roles. Ahmed Ali began their career as a Customer Service Associate at Amazon in 2012 before moving on to become an Operational Risk Analyst at Google in 2013. In 2013, they also worked as a Customer Service Attendant and Assistant Customer Service Manager at AP Service Station.

In 2015, Ahmed joined Asmex Digital as a Technical Support Intern, and in 2016, they worked as a Technical Support Analyst at Alloys, The non-traditional distributor.

From 2018 to 2020, Ahmed worked at MESHED Group, where they held the roles of Technical Software Support Analyst/Consultant and later became the Technical Software Support Lead. In these positions, they led a support team, implemented new processes to drive efficiencies and customer satisfaction, and produced regular statistical reports on team performance.

Most recently, Ahmed joined Noggin in 2020 as a Support Services Lead, and in 2021, they were promoted to the role of Support Services Manager. In this role, they are responsible for managing escalations, overseeing 24x7 support operations across multiple locations, and leading the ongoing training and development efforts of the team.

Throughout their career, Ahmed has demonstrated strong communication skills, leadership abilities, and a focus on customer satisfaction. Ahmed Ali is experienced in SDLC, delivery frameworks, and methodologies, and has a solid understanding of ITIL. Their work experience shows a progression of responsibility and a dedication to continuous improvement in support operations.

Ahmed Ali Mohammed completed their Bachelor of Information Technology from Jawaharlal Nehru Technological University from 2008 to 2012. In 2013, they pursued a Master of Information Systems at CQUniversity, which they completed in 2015. Following this, in 2015/2016, Ahmed enrolled in the Professional Year Program at Performance Education. In addition to their formal education, Ahmed obtained a certification as an Oracle Database 11g Administrator Certified Associate from Oracle in December 2012.