Vinicius Ferreira

Vinicius Ferreira has a diverse work experience spanning over a decade. Vinicius began their career in 2010 as an Assistant Support Specialist at Atento Brasil, where they provided customer support via phone, analyzed phone bills, and assisted with sales. After a year, they were promoted to the BackOffice department.

In 2014, Vinicius joined Expedia Group as a Bilingual Consultant. Vinicius communicated with hotels and airlines, resolving travel-related issues for both Brazilian and international customers. Vinicius also served as a Trilingual Customer Service Representative for hotels.com, handling complaints and requests through social media platforms. Additionally, they handled legal cases, researching and providing suggestions for damage compensation.

From 2016 to 2018, Vinicius worked as a Marketing Consultant at Meta, providing marketing expertise to clients.

In 2018, they joined Nubank as a Social Media Officer, addressing customer queries and managing the company's social media presence. Vinicius played a role in improving customer satisfaction and handled crisis management, while also analyzing Instagram performance and sensitive cases.

In 2021, Vinicius transitioned to Nubank Seguros, where they supported customers with insurance-related matters, such as life and cellphone insurance, payment concerns, bug reports, and refund adjustments for canceled policies.

Most recently, Vinicius joined Nomad in 2023 as a Customer Success Specialist, responsible for ensuring customer satisfaction and addressing their needs.

Throughout their career, Vinicius has showcased strong customer service skills, crisis management abilities, and expertise in social media and marketing, making him a valuable asset to any organization.

Vinicius Ferreira completed their Bachelor's degree in Graphic Design from the Universidade Cidade de São Paulo from 2021 to 2024. Prior to that, they pursued a Course in Technology of Information, obtaining a Curso Superior de Tecnologia (CST) from the Uninove - Universidade Nove de Julho from 2012 to 2015. In addition to their formal education, Vinicius also obtained several certifications from LinkedIn, including Networking: Como Criar uma Rede de Contatos Profissionais, Design Emocional: Como Despertar Sensações e Sentimentos nas Pessoas, Fundamentos de Marketing de Mídias Sociais, and Técnicas de Comunicação Interpessoal in the year 2022.