Anita De Laurentis

Anita has more than 27 years of contact centre experience, starting off as a customer service representative in the airline industry. She joined Nordia in 2004 and has been a member of the executive leadership team since 2005, when she was promoted to VP, Operations. In 2011, Anita became General Manager, HR, Labour Relations, and Operational Support and two years later, to her current position. In that time, Anita oversaw all HR, recruitment, training, and labour relations function as Nordia grew from 5 to 14 centres across the country. Prior to Nordia, she led the start-up of call centre operations in Ottawa, Toronto, and Vancouver for Intair Transit.