Frida Westman

Frida Westman is an experienced professional in operational risk management and customer service, currently serving as the Head of Operational Risk Control at Nordnet Bank AB since September 2019. Prior to this role, Frida held various positions at Klarna from November 2009 to August 2019, including Senior Operational Risk Controller, Manager Risk Control for North America, Head of Continental Collection, Legal Operations Manager, and Head of International Collection. Frida's expertise encompasses operational risk management, debt collection, and customer service, highlighted by a strong focus on compliance with regulatory expectations and cross-border operations. Earlier experience includes leading customer service and collections at Kreditor Europe AB from June 2007 to October 2009.