Henrik Spens

Henrik Spens is a Software Engineer at Nordnet Bank AB since August 2022, with prior experience as a Software Developer at Telia Company from May 2019 to August 2022 and at Connectel AB from June 2017 to April 2019. During the tenure at Connectel AB, Henrik conducted a master's thesis that studied the application of machine learning to reduce the average duration of customer service calls by analyzing voice data to extract text and support categories for model training. Earlier positions include a summer job as a web developer at LGT Logistics A/S and warehouse work at DHL from August 2011 to July 2012. Henrik holds a Master’s degree in Engineering Physics with a focus on Embedded Systems from Uppsala University, completed between 2012 and 2017, and a technical degree from Fågelviksgymnasiet from 2008 to 2011.