Samantha Harris

Samantha Harris, MBA, is an experienced healthcare professional specializing in patient experience and service improvement. Currently serving as the Director of Patient Experience at Norton Healthcare, Samantha leads initiatives to enhance patient outcomes across multiple facilities and fosters a positive workplace culture through patient-centered programs. Prior to this role, Samantha held various positions at UofL Health, culminating as a Senior Patient Experience Improvement Coach, where responsibilities included team leadership, coaching, and managing initiatives to increase patient feedback scores. Prior experiences encompass roles in patient experience at Hardin Memorial Health, community development for the American Cancer Society, and customer service positions at Ruby Tuesday and Chick-fil-A. Samantha holds an MBA in Health Care Administration from the University of Southern Indiana and a Bachelor's degree in Public Health from Western Kentucky University.