Michele Gaia

Michele Gaia is currently a Customer Experience Specialist at Not So Dark. Prior to this, they worked as a Front Desk Agent and Concierge at Yurbban Hotels from August 2018 to March 2021. In this role, they were responsible for the administrative tasks of the reception, including check-in, check-out, preparing guest portfolios, managing reservations and OTAs, and collaborating with other departments. Michele provided personalized customer service and was quick to resolve any incidents that arose, ensuring customer satisfaction at all times. As Concierge, they received guests with special treatment, advised them on activities and attractions in the area, and tended to their requests to ensure they had a comfortable and enjoyable stay.

Michele Gaia's educational career includes a degree in communication from IULM University, a technical degree in construction and urban planning from Istituto Tecnico Statale per Geometri P.L. NERVI. Novara, Italia, and certification from ENAC in Certificado de Primeros Auxilios. Michele has also taken courses in mindfulness, emotional intelligence, hospitality management, and guest experience.

They work with Mélina MAILLES - Support Assistant, Mélissa Castillo - Unknown role. Michele Gaia reports to Olivier Lagarde, Head of Support.