Wafa Janan Hanifah

Wafa Janan Hanifah has a work experience spanning from 2016 to 2020 in various customer service roles. Wafa started their career as a Customer Service Representative at Transcosmos Indonesia, where they addressed inquiries from domestic and international customers of Traveloka through email, message channels, and social media. In 2018, they joined STOQO as a Customer Experience Officer, handling daily order confirmation, rescue redelivery tasks, out of stock confirmations, and customer inquiries. In 2019, they moved to Moka as a Customer Experience Moka Fresh, maintaining and engaging with the merchants, handling their inquiries on daily orders, stock, pricing, and assisting in problem-solving with other teams. Since 2020, Wafa has been working for Novelship as a Senior Customer Service Associate, where their responsibilities include handling inquiries from sellers and buyers, analyzing and resolving tier 2 and dispute cases, processing refunds, and conducting quality audits for associate performances.

From 2011 to 2015, Wafa Janan Hanifah attended Universitas Negeri Jakarta, where they pursued a Bachelor of Education degree. The field of study for their degree is not specified.