Clinical Onsite Manager

 Who We Are   Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values   Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.  Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.  Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence.  Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you.  Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar.   

About This Role:

We are looking for an experienced clinical professional who is excited for a leadership opportunity. If you are detail oriented, process focused, and enjoy leading others, this role is for you. Novir is an industry leading company that offers growth and stability. This role will be an integral part of our Clinical Operations team, leading our field teams.  In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Novir.

What You'll Do:

• Directly supervise, train, and mentor our Clinical Field team members
• Responsible for ensuring all shifts are properly staffed
• Engage in continuous process and service level improvements
• Ensure all equipment and records are being properly maintained through Quality Control
• Evaluate new process improvements and make appropriate recommendations
• Meet regularly with direct reports to provide coaching and feedback for their development
• Perform onsite work as needed and maintain proficiency/competency in operations
• Directly responsible for the daily operations of onsite staff, and overall workflow of multiple sites, ensuring optimum customer service and quality specimen collection, testing, evaluation of results, and accuracy of result reporting.
• Ensures compliance with local, state and federal regulatory agencies, proficiency standards, and organizational guidelines related to CLIA waived testing services.
• Coordinates all activities with Regional Clinical Operations Manager.
• Responds to and resolves customer complaints on a timely and effective basis. Ensures excellent customer service and resolves complaints by empowering staff to proactively addressing issues.
• Determines appropriate clinical equipment needs, following through on requests, purchases, installation, preventative maintenance, and directs corrective action or repairs as appropriate.
• Maintains current knowledge of the integrated computer systems as they relate to the onsite clinical services. Maintains current knowledge of documentation software and serves as a technical resource for staff.
• Performs human resources responsibilities for staff which includes coaching on performance, performance reviews and overall staff morale. Recommends hiring, corrective action decisions, and terminations.
• Must be able to demonstrate knowledge and skills necessary to provide care and services appropriate to the age of the customers served

Key Qualifications We're Looking For:

• Bachelor's degree in Nursing, Biology, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
• Minimum 3 years of experience as lead in a clinical setting
• Previous supervisor/leadership experience is highly preferred
• Understanding of standard operations as well as policies and procedures
• Strong communication skills; both written and verbal
• High level of attention to detail with strong organizational skills
• Comfortability making decisions in a changing environment
• Ability to handle the physical requirements of the position

Perks of Working @ Novir:

• Competitive total compensation offerings
• Generous paid time off policy
• Medical, dental and vision insurance, some of which is covered by the company
• Company provided Disability and Life Insurance
• Flexible schedule and work from home policy
• A friendly office atmosphere in our office space in the heart of Milwaukee’s Third Ward
• Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers