Support and Operations Team

About

The Support and Operations Team at Nucleus Financial ensures seamless functionality and user satisfaction by offering comprehensive IT support, resolving client issues, managing operations-related processes, and handling investment transactions. They provide technical assistance, oversee quality improvements, address customer complaints, and ensure the operational resilience and efficiency of the company's financial platform. Their efforts are crucial in maintaining high service standards and enhancing the overall customer experience.


Team members

Alice Hewat

Investment Operations Analyst

Allister Fraser

Complaints Manager

Alyx Graham

Investment Operations Analyst

AI

Amy Ireland

Strategic Operations Support M...

AW

Andrea Winrow

Customer Service Manager

Andrew McLevey

Trading Analyst

Bradley Thompson

Customer Experience Manager

Bryony Hedges

Service And Quality Improvemen...

Chris Moynihan

Investment Operations Analyst

Clare R.

Transfer Analyst

DF

Danny Friel

Senior Support Analyst

Darragh Ward

Investment Operations Analyst

EJ

Emma Jowett-Ive

Head Of Customer Service Strat...

IC

Iain Carnegie

Application Support Manager

Jacquelynn MacHugh

User Operations Team Lead - Tr...

James T.

Investment Operations Analyst

JB

Jenni Beaumont

Information Technology Support...

Jennifer Rae

User Operations Analyst

Jodie Robbie

Support Analyst

Keith Brown

Senior Application Support Ana...

Kristina Scoble

Complaints Manager

LR

Lee Robertson

Senior IT Support Analyst

LM

Leigh Morton

User Operations Analyst

LC

Lesley Croall

Customer Experience Manager

Maddy Witcher

IT Support Analyst

Michael Kerr

Operational Resilience Analyst

Michelle Davis

Customer Service Experience Ma...

NI

Nicole Importico

Client Contact

Pamela Taggart

Transfer Analyst

Raymond Houston

Senior Operational Finance Ana...

RL

Robin Leith

Application Support Analyst

RF

Rossana F.

Technical Support Analyst

SL

Sandra Laverty

Senior Operations Analyst

Sanjeet Balyan

Support Analyst

Seb Smith

Investment Operations Analyst

Shannon Martin

Operations Analyst

Sophie Seymour-Willi...

Senior Trading Analyst

Spencer Irvine

Information Technology Support...

TC

Thomas Clark

Investment Operations Analyst

Tina Oxley

Investment Operations Analyst

Vasiliki Stavropoulo...

Investment Operations Analyst

VR

Virginia Rose

Operational Support Manager

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