Nikola Gagic

Nikola Gagic is the current HR Employee Experience Specialist at Nutanix. Nikola has over 6 years of experience in customer service and IT. Nikola started their career as a Service Delivery Coordinator at AllTele AB in April 2015. In this role, Nikola was responsible for responding to customer support tickets, analyzing and processing service orders, and reporting errors. Nikola was also a super-user and quality tester for apps and services used within the company. In July 2021, Nikola left AllTele AB to join A3 Allmänna IT- och Telekomaktiebolaget as a Service Delivery Coordinator. In this role, Nikola was responsible for responding to customer support tickets, analyzing and processing service orders, and reporting errors. Nikola was also a super-user and quality tester for apps and services used within the company. Nikola left A3 Allmänna IT- och Telekomaktiebolaget in July 2021 to join Nutanix as an HR Employee Experience Specialist.

Nikola Gagic began their educational career by obtaining a Master's degree in Psychology from Filozofski fakultet u Nišu. They then pursued two certifications from LinkedIn, one in Customer Service: Managing Customer Expectations and the other in Innovative Customer Service Techniques.

They are on a team with Megan Nicol - Lead of HR Operations, EMEA, David Malloy - VP, Global Talent Acquisition, and Marija Bisercic - Associate People Business Partner. Nikola Gagic reports to Anja Hamilton, Chief People Officer.