Customer Service · Full-time · Chambly, Canada
Company Information
Name of Hiring Company: Nuvoola AI
Nuvoola AI is an artificial intelligence firm based in Quebec, Ontario, and New Brunswick. We are market leader in Artificial Intelligence (AI) computer vision, implementing virtual guard solutions, with facial, license plate and character recognition, leveraging natural language interaction for various market and industries. We thrive at optimizing business processes and solving complex operational problems. We are a recognized and talented team partnering with the best in the industry and take serious proud of helping our customer reduce their operating cost, be more competitive while improving their overall efficiency.
We offer a stimulating, high technology work environment and state-of-the-art projects, coupled with professional development and continuing education with access to international conferences and sophisticated work equipment.
Nuvoola subscribes to the principle of equal access to employment and promotes the diversity of the workforce.
Please apply via https://www.nuvoola.com/company#careers
Job Title: Team Leader, Customer Support
Sector
☐ Management
☐ Finances and Administration
☒ Natural and Applied Science + Related Fields
☐ Health
☐ Sales & Services
☐ Supply chain, Transportation, and Related Fields
☐ Natural Resources, Agriculture
☐ Public Utilities – Fabrication & Services
Number of Opening: 1
Designated Work Area:
Caraquet (NB), Montreal and Chambly (QC), Ottawa (ON) or working from home (during the pandemic)
Job Description:
Are you passionate about creating sustainable solutions using AI and cloud technologies?
As the Team Leader, Customer Support at Nuvoola AI, you will be recognized as an integral part of the customer support team. You will also work very closely with our customers and partners. The general responsibilities of the role are:
Your Role in Our Team
Essential Skills & Qualifications
Exceptional communication and customer contact skills (English and French)
Professional experience of at least 2 years equivalent in a role of team leader in customer care
Hands on experience with tools such are Jira Service Management or ServiceNow
Flexible working hours as our customer use our solutions 7x24
Significant experience in customer support services
Great ability to manage multiple priorities in a constantly changing environment
Knowledge of the technology product development sector
The ability to communicate at all levels (from employees to “C” level managers)
Great presentation skills, commands professional respect when entering a room (he / she represents the image of Nuvoola AI)
Dynamic, positive, positive attitude.
Diplomas:
☐ High School
☐ Professional Training
☒ Bachelor’s degree
☐ Master
☐ PhD
☒ Required / ☐ Privileged
Level in French
☒ Bilingual
☐ Fluent
☐ Good
☐ Average
☐ School level
☒ Required / ☐ Privileged
Level in English
☒ Bilingual
☐ Fluent
☐ Good
☐ Average
☐ School level
☒ Required/ ☐ Privileged
Number of Years of Experience: 2 years
☐ Requited / ☐ Privileged
Duration of Contract
☐ Fixed Duration (temporary)
☒ Undetermined Duration (permanent)
Starting Date : As soon as possible
Remuneration (Mandatory)
☒ Annual
☐ Monthly
☐ Weekly
☐ Hourly
Amount ($ CAN):
From____$______ To $_
The information on the salary is:
☒ Confidential
☐ Public
Additional Information:
Why work at Nuvoola AI:
Stimulating work environment and state-of-the-art projects,
Professional development and continuing education with access to international conferences,
Benefits after 3 months in position providing excellent coverage,
Open work environment and sophisticated work equipment.
Nuvoola subscribes to the principle of equal access to employment and promotes the diversity of the workforce.