Dominic Jodoin

Dominic Jodoin has a career spanning over 20 years, with extensive experience in support engineering, management, and software development. Dominic started their career as an Information Technology Analyst at the Canada Revenue Agency, where they managed network administration and database maintenance. Dominic then worked in various roles at different companies, including Radialpoint (now AppHelp by AppDirect) and Ubisoft, where they contributed to the development of software and provided support for gaming SDKs. Dominic also held positions at Matrox as a Software Designer, contributing to the development of the Matrox Imaging Library. Dominic's expertise in support engineering led him to leadership roles, such as Head of Support at Travis CI and Director of Support Engineering at Nylas. Dominic successfully built and managed diverse teams, implemented support models resulting in improved response times, and contributed to company growth by expanding support coverage internationally. Dominic's technical skills include programming languages, technologies, tools, and frameworks across multiple platforms and cloud providers.

Dominic Jodoin completed their Bachelor of Science (B.Sc.) in Computer Science from the University of Ottawa in the years 1995 to 1999. Dominic then pursued Masters level graduate courses in Computer Science at the Université de Montréal from 1999 to 2001. In terms of additional certifications, Dominic has obtained multiple Coursera Verified Certificates, including "Computing for Data Analysis," "Exploratory Data Analysis," "Getting and Cleaning Data," "Pattern-Oriented Software Architectures: Programming Mobile Services for Android Handheld Systems," "Programming Mobile Applications for Android Handheld Systems," and "The Data Scientist’s Toolbox." Dominic has also obtained an edX Honor Code Certificate for "Introduction to TypeScript" from edX. Furthermore, Dominic has participated in training programs related to Advanced iPhone and iPad Application Development at Collège de Maisonneuve and Technologia Formation in 2013, although specific start and end years are not provided.