Customer Service and Engagement

The Customer Service and Engagement team at NZ Transport Agency is dedicated to enhancing the experience of all stakeholders through effective communication, support, and feedback mechanisms. They manage customer inquiries and concerns, develop engagement strategies to promote services, and ensure that initiatives align with the agency's mission to create a seamless transport experience. By leading marketing efforts and overseeing the customer contact centre, this team plays a vital role in fostering positive relationships between the agency and the community.