Eric Eden

Eric Eden is an accomplished operations manager with extensive experience in client success and technical support across various companies in the telecommunications sector. Currently serving as Client Success Operations Manager at O.C. Tanner since May 2019, Eric focuses on optimizing call center operations and technology integration. Prior roles include Customer Experience Manager at YipTel, where Eric enhanced service delivery and customer satisfaction, and Technical Support Manager at Alianza, responsible for team leadership and process management. Eric's earlier experience includes senior management roles at Jive Communications, where Eric built and managed customer care teams, as well as technical support at Teleperformance. Eric holds a Bachelor of Business Administration from Western Governors University.