Gabrielle Austria is an experienced professional in client experience and brand strategy, currently serving as the Client Experience Team Lead at OAK + FORT since May 2022, where responsibilities include supervising the Client Experience team, training new hires, and managing customer service escalations. Prior to this role, Gabrielle was a Client Experience Representative at OAK + FORT and a Graphic Design + Brand Strategist at DAUB, focusing on website optimization and digital marketing strategies. Gabrielle also gained experience as a Seasonal Ambassador at DECIEM | THE ABNORMAL BEAUTY COMPANY, emphasizing customer satisfaction and sales analysis. Gabrielle holds a Bachelor of Arts in Economics and English from The University of British Columbia, completed in May 2023.
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