Assistant Communities And Mobilisation Manager (ipswich/norwich)

Job title                   Assistant Communities and Mobilisation Manager (Ipswich/Norwich)

Location                  TBC - (Ipswich/Norwich)

Contract                  Full time, Permanent, Working Pattern: Monday – Saturday (at least one Saturday per month)

Direct reports         NA

Reporting to           Senior Communities and Mobilisation Manager

Salary                      Minimum £24,000 per annum

Company Overview

Ocasa Homes was established to exclusively manage a UK residential property portfolio on behalf of private investment funds. We focus on delivering an exceptional experience to residents living in our quality, yet affordable homes.

Role Overview

The Assistant Communities and Mobilisation Manager is a key customer service driven role within our Ocasa communities. The Assistant Communities and Mobilisation Manager will focus on conducting viewings with prospect residents, regular building inspections and delivering exceptional customer service through the delivery of community events and support.

Key Responsibilities

• Conduct viewings with prospect residents, working to individual and team KPIs to drive occupancy

• Report viewing feedback to the Head of Communities and Mobilisation that offers condition and pricing feedback for central action

• Carry out a variety of portfolio inspections and checks across your buildings, ensuring buildings are safe and secure, communal areas are clean and well presented, maintaining records of inspections

• Responsible for the audit and safe storage of keys, ensure all keys are organised, available and stored securely at all times

• Collaborate with the maintenance helpdesk regarding maintenance and repairs, ensuring residents are regularly communicated to and works are completed to a high standard through inspections / spot checks as required

• Escalate community issues to management or the appropriate department e.g. Head of Communities and Mobilisation, Senior Facilities Manager

• Build and maintain strong relationships with residents across your region communities, demonstrating Ocasa values in all of your resident interactions

• Responsible for coordinating approved community events across your region, ensuring events are effective and enhance the Ocasa resident experience whilst remaining on budget

• Support the Head of Communities and Mobilisation with portfolio mobilisation processes

• Adhere to operational processes, policies and procedures at all times

• Contribute to the leasing walk and building brand standards, adhere to these standards and report any issues to the Head of Communities and Mobilisation and central departments

• On occasion coordinate open days with/without the assistance of external viewing support in collaboration with the relevant prospect and tenancy management coordinators

• When required facilitate the servicing of any sectional notices, access to the building by third-parties and assist with consultation events.

• Provide support to the Head of Communities and Mobilisation and other Senior Management Team members with other departmental tasks, administration and projects

• Provide cover across other buildings and areas as and when required e.g. busy periods, holiday cover

Experience and Qualifications

• Experience in a similar role within the residential property/hospitality/office space industries, delivering exceptional customer service in a face to face environment

• An understanding of the residential property industry, specifically the importance of health and safety obligations and inspections

• Experience working in a target driven role

• Confident IT skills, able to use Microsoft Office applications and multiple business systems

• Exceptional communication skills, with the ability to easily build rapport with prospect and existing residents

• Exceptional administration skills, organised, systematic in following processes, policies, procedures and maintaining accurate records

• Passion for providing exceptional customer service

Company Benefits  

• Enhanced Pension

• 25 days annual leave, plus UK bank holidays

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare via Bupa

• Commitment to your learning and development

• Employee wellness programmes and events; from mental health lunch and learn forums to group meditation classes

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working.

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing, and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the UK.

Please note regular travel is required across Ocasa locations. A valid driving license is required with access to your own car. Travel may include overnight stays.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.

We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We have instructed an external search firm, RL Recruitment to manage this recruitment campaign on our behalf. Please note that all applications will be forwarded to RL Recruitment to review and continue with the recruitment process on behalf of Ocasa