Bruna Amorim

Bruna Amorim has a diverse work experience in various roles and industries. Bruna began their career as an HR Intern at Sodexo in 2015. Bruna then worked as a Researcher at CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico from 2017 to 2018. In 2019, they joined Zenklub as a Back-office Analyst and later became a Customer Experience Coordinator. Bruna further advanced to the role of Customer Success Manager, where they were responsible for B2B customer support and account management. Bruna also worked as an Education Consultant, providing support for mental health projects for middle and enterprise companies.

In 2021, Bruna joined Oitchau - Controle de Ponto & Timesheets as a Sr. Customer Success Manager & Enablement, where they played a key role in strategic decision-making, customer onboarding, and training. Bruna collaborated with product and tech teams to document new features and implemented NPS/CSAT researches to enhance customer experience. Bruna also developed strategies for sales enablement and played a crucial role in new product releases. Currently, they hold the position of Project Manager at Oitchau.

Bruna Amorim attended Universidade São Judas Tadeu from 2014 to 2018, where they studied Psychology. In terms of additional certifications, they completed a course in Emotional Intelligence at Escola Conquer in May 2021. Bruna also participated in the 10th Analysis of Behavior Conference at Pontifícia Universidade Católica de São Paulo, as well as a course on Setting Goals in Organizations According to the Analysis of Behavior at Associação Paradigma - Centro de Ciências e Tecnologia do Comportamento. Bruna also received a certification in General English from David Game College. Furthermore, they attended the I Brazilian Conference on Behavior Analysis in Organizations organized by N1 Tecnologia Comportamental and the III JAC - JORNADA DE ANALISE DO COMPORTAMENTO at Universidade Anhembi Morumbi. The exact dates of their participation in these conferences are not specified.