Jen Jortner Cassidy

Jen Jortner Cassidy, CPC, ELI-MP has a diverse and extensive work experience across various companies. Jen is currently serving as the Director of Customer Success at Oji Life Lab, where they focus on maximizing the benefits of their programs for organizations and learners. Prior to this, they worked at Hone as a Customer Success Enablement Consultant, providing tools, templates, and training support to customer-facing teams during a period of rapid company growth. Jen also served as a Customer Success Team Lead, Enterprise, supporting enterprise customers to ensure optimal usage of Hone's platform.

At LinkedIn, Jen held multiple roles, including a facilitator where they volunteered their services for various programs. Jen was a Wiser Workplace Community Leader, facilitating group sessions on mindfulness and emotional intelligence in the workplace, and a Culture Champion for remote employees, contributing to building a positive and inclusive work culture. Jen also served as a Principal Customer Success Manager for LinkedIn Learning, contributing to the mission of creating economic opportunities for global workforce members.

Prior to LinkedIn, Jen worked at lynda.com as a Client Services Manager, providing concierge services to clients. Jen also gained their foundation in customer success at Brainshark, where they worked as a Senior Customer Success Consultant, contributing to the growth of their on-demand rich media solution.

Earlier in their career, Jen worked at Gen Re as a Learning Access Coordinator, where they discovered their passion for creative work. Jen also gained valuable experience as an Executive Assistant at Wingate Management Company, Inc., exposing their to property management.

Throughout their career, Jen has demonstrated their commitment to customer success, facilitation, and creating positive work environments.

Jen Jortner Cassidy, CPC, ELI-MP has a diverse education history. Jen obtained a Bachelor of Science (BS) degree in Business Management from UMass Boston, which they completed from 1997 to 2000. Later, they pursued a Master of Science (MS) degree in Adult and Organizational Learning from Suffolk University, which they completed from 2003 to 2007.

In 2016 and 2017, Jen attended Lesley University and earned a Graduate Certificate in Mindfulness Studies. Jen also pursued additional education in 2020 and 2021, completing the Inner MBA program at New York University.

Jen further expanded their expertise and skills by acquiring numerous certifications. Jen became a Certified Professional Coach (CPC) through iPEC Coaching, which they completed in 2023. Additionally, they became an Energy Leadership™ Index Master Practitioner (ELI-MP) through iPEC Coaching in the same year.

Furthermore, Jen has obtained various certifications related to professional development and skills enhancement, including LinkedIn Quick Tips, Certified Completion of Oji Emotions from Oji Life Lab, and several certifications from LinkedIn in areas such as coaching, communication, creativity, leadership, and personal development.

Overall, Jen Jortner Cassidy, CPC, ELI-MP has a comprehensive and well-rounded education history, with degrees in Business Management and Adult and Organizational Learning, as well as certifications in coaching, leadership, and personal development.