Brittany Holtz

Brittany Holtz possesses a robust background in banking operations, quality assurance, and technology change management. Currently serving as Banking Operations Support Manager at Old National Bank since May 2020, Brittany has previously held roles including Performance Assurance Manager and Quality Assurance Analyst, focusing on client care performance metrics, business improvements, and resource streamlining. Prior to Old National Bank, Brittany worked as Technology Change Management Analyst at OneMain Financial, where strategic planning of IT change management tools was a key responsibility. Earlier experience includes supervising contact centers at CenterPoint Energy and Vectren, where Brittany emphasized coaching, continuous improvement, and quality assurance processes. Brittany holds a Bachelor of Business Administration from Oakland City University and an Associate's degree from Ivy Tech Community College.