Leslie Sanchez

Associate Director, Customer Support at Olo

Leslie Sanchez has a diverse work experience in customer support and management roles. Leslie is currently working at Olo as an Associate Director of Customer Support, where they have been since January 2023. Prior to this, they held the position of Sr. Customer Support Team Lead at Olo from November 2021 to January 2023. Before joining Olo, Leslie worked at Wisely as the Director of Support from November 2020 to November 2021. Leslie also has extensive experience at HotSchedules, where they held multiple positions including Manager of Customer Support from March 2018 to September 2020, Lead of Enterprise Account Specialists from August 2016 to March 2018, Account Specialist from August 2015 to August 2016, and Customer Care Technician for T1, T2, and Integrations from December 2013 to August 2015. Leslie began their career as a Paralegal/Office Manager at the Law Office of Michael W. Mogil, P.A in August 2002 and worked there until December 2013.

Leslie Sanchez attended Hilton Head High School from 1999 to 2003, but no specific degree or field of study was indicated. In terms of additional certifications, Leslie has obtained several from different institutions. These include "Calculating the Value and ROI of Customer Service" and "Foundations of Enterprise Content Management" from LinkedIn in November 2020, "Critical Conversations" and "Servant Leadership" from GoCoach in June 2020, "Becoming Indistractable," "Transitioning from Manager to Leader," and "Creating a High Performance Culture" from LinkedIn in 2020, and "How to Be a Positive Leader (Blinkist Summary)" and "Leading at a Distance" from LinkedIn in 2019.

Links

Timeline

  • Associate Director, Customer Support

    January, 2023 - present

  • Sr Customer Support Team Lead

    November, 2021

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