Senior Service Consultant Sim/siocs

Company Overview

OLR has 20 years experience in delivering and supporting international Retail Omni-channel; Merchandising, Stores, and Commerce systems for some of the world’s biggest brands. An award-winning Oracle Partner, OLR specialises in working with Oracle’s Merchandising, Stores, and Commerce suite providing omnichannel solutions to our clients. As a trusted Systems Integration partner, we pride ourselves on the quality and expertise of delivery.

Essential Duties and Responsibilities: * Support and troubleshoot production client environments

• Take ownership of or assist with the logging, reporting, and resolution of application issues
• Ensure development standards are met in all coding practices
• Assist in maintaining the OLR software development environment
• Build and test application enhancements and modifications
• Assist project teams in defining software functionality
• Ensures adherence to OLR and customers quality standards, policies, processes and procedures.
• Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards
• Assist in the mentoring and coaching of more junior members of the team
• Act as a stand-in for Service Delivery Manager when required
• Document knowledge articles for internal cross-training
• Additional duties as assigned

Essential skills:

• In-depth understanding of Oracle Retail applications - around 4 to 5 Years of ReIM and SIM - as a plus on RMS or RPM- with Java background.
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills.
• Demonstrated sense of urgency and willingness to provide exceptional customer service.
• High degree of initiative, accuracy, efficiency, and attention to detail
• Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
• Ability to maintain confidentiality when dealing with proprietary information
• Strong ability to proactively identify and resolve issues
• Good time management skills
• Ability to be flexible and adapt to change in a complex global organization

Technical skills needed:

• Oracle ReIM, SIM, PL/SQL, Eclipse, Java Application packaging, Unix Shell Script

• Oracle RMS or RPM or RIB (an added advantage)

• Core Java concepts must

• ADF, J2EE is a plus.

• Bachelors degree in Business, Computer Science or related field, or 5+ years of relevant experience

• Around 5 years of Oracle Retail related experience required industry

• Around 5 years development and/or Production support

• Oracle Retail implementation or support experience, ideally for multiple implementations or clients; previous consulting experience preferred

• Demonstrated experience overseeing and advocating quality management systems, methodologies and collateral preferred