Lorenzo Casanova Culpi

Lorenzo Casanova Culpi has worked for two companies, OmniChat and Impriservice Outsourcing de Impressão. In 2018, they began working for OmniChat as an Enterprise Customer Success Manager - SR, PMO | Coordenador de Customer Success, Customer Success Manager, Customer Support Analyst, and Sales Development Representative | SDR. Prior to this, in 2015, they were an Auxiliar Administrativo SR. at Impriservice Outsourcing de Impressão. At OmniChat, Lorenzo was responsible for ideation and management of the Onboarding area's OKRs, defining and revising project management processes, constructing and monitoring Onboarding metrics and BI's, building the OmniAcademy webinar and training program, hiring headcounts, supporting project managers, managing project demands and portfolios, defining project management methodologies, prioritizing projects, and being an ambassador of the company culture and values.

Lorenzo Casanova Culpi completed their Bachelor's degree in Business from Pontifícia Universidade Católica do Paraná in 2023. Prior to this, they obtained a Bachelor's degree in International Relations from Centro Universitário Internacional UNINTER in 2021. Lorenzo Casanova had also completed their High School/Secondary Diplomas and Certificates from Universidade do Vale do Itajaí in 2015 and Elementary School from Instituto de Educação do Paraná - IEPPEP in 2013. Additionally, they have obtained various certifications from Udemy, LinkedIn, Escola Conquer, Solides, RD University, Fundação Getulio Vargas, Fundação Bradesco, E-Commerce Brasil and CS Academy.