Amy Drohan Matson

Amy Drohan Matson, MBA has extensive work experience in customer success management and webcast services. Amy has been with ON24 since 2013, where they have held various roles, including Vice President of Customer Success and Senior Director of Customer Success, Enterprise. In these positions, Amy has led customer success teams and implemented tailored engagement models to drive expansion and customer satisfaction. Amy has also been responsible for defining success strategies, delivering on metrics, and fostering long-term partnerships with clients. Amy has achieved impressive results, such as a 95% team renewal rate in Q2 2019 and successfully managing global strategic accounts like Oracle and Johnson & Johnson. Prior to ON24, Amy worked in webcast services roles at Akamai Technologies and Network24 Communications, Inc. Amy also has experience as a Series Producer at ZDTV/Tech TV. Amy holds an MBA and is a Subject Matter Expert in Salesforce and Totango.

Amy Drohan Matson holds a Bachelor's degree from Emory University. Following their undergraduate studies, they pursued a Master of Business Administration (MBA) from Santa Clara University. Additionally, they have obtained a certification in "Managing Your Professional Network" from LinkedIn in February 2023.