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Tracy Oddes (Samuels)

Senior Customer Success Manager - Global Enterprise at ON24

Tracy (Samuels) Oddes has a diverse work experience spanning various industries and roles. Starting in 2005, Tracy had internships at the Massachusetts State House and Advantage Sales and Marketing. In 2006, Tracy joined The Catchpole Corporation as a Client Services Coordinator and later became a Senior Client Services Coordinator.

Tracy's next move was to the publishing industry, where they worked at Emerald Group Publishing from 2009 to 2017. Tracy held multiple roles within the company, including Account Management Executive, Account Manager Americas Books and Canadian Accounts, Business Manager, Business Manager and Product Development Manager, Strategic Account Manager, and National Manager: Special Markets and Sales Operations.

Following their time at Emerald Group Publishing, Tracy joined SiriusDecisions in 2017 as an Account Manager. Tracy then transitioned to the role of Sr. Client Engagement Manager before leaving in 2019.

Tracy's next career move was to Forrester, where they worked from 2019 to 2022. Tracy started as a Sr. Client Engagement Manager and was responsible for supporting the strategic deployment of advisory deliverables for clients. Tracy then became a Senior Customer Success Manager, focusing on maintaining relationships with C-level executives and providing solutions to meet their needs.

Currently, Tracy is working at ON24 as a Senior Customer Success Manager - Global Enterprise, starting in 2022.

Tracy (Samuels) Oddes has a diverse education history. Tracy attended the University of Massachusetts Lowell from 2002 to 2006, where they earned a Bachelor's degree in Political Science and Sociology. After a gap of a year, from 2001 to 2002, Tracy attended Fairleigh Dickinson University, although specific details about their degree or field of study during that time are unknown. In 2005, they participated in Semester At Sea / ISE, further expanding their educational experiences.

Tracy later pursued a Certificate in Publishing from Boston University, completing the program between 2009 and 2010. Additionally, they obtained certifications from Pragmatic Marketing, including the Pragmatic Marketing PMC III in April 2015. It is also mentioned that Tracy holds a certification as a Pragmatic Marketing Certified – Level III (PMC-III), although the specific details regarding the time of attainment are unavailable.

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Timeline

  • Senior Customer Success Manager - Global Enterprise

    June, 2022 - present