Esse Roxanne Wognin

Esse Roxanne Wognin is a dedicated professional with extensive experience in customer support and operational management. Currently serving as a Senior Partner Support Analyst at Onafriq since October 2021, Esse has effectively led a team of Customer Success Agents, optimizing operational processes, and managing T1 and T2 partner accounts. Prior roles include Senior Customer Success Agent and Customer Success Agent, where Esse developed improvement initiatives, handled high-volume payment processing, and ensured effective communication with clients. Experience at alx_africa involved resolving complex customer issues, achieving a 95% satisfaction rate, while previous positions in project management and marketing showcased a strong ability to devise strategic initiatives. Esse's educational background includes a Master's degree in Security and Human Rights from Università degli Studi della Tuscia and a Bachelor of Arts in Business Entrepreneurship from The African Leadership University.