Deepti Sharma

Deepti Sharma has a diverse range of work experience in various customer service-related roles. Deepti is currently working as the Head of Customer Contact Centre at One Housing, a position they started in February 2022. Before that, they served as a Customer Service Manager at Homeground Management Ltd from August 2018 to February 2022.

Prior to these roles, Deepti worked at CityWest Homes as a Customer Service Manager from September 2017 to August 2018. During this time, they were responsible for creating and implementing call quality metrics, developing performance indicators, managing recruitment processes, and improving employee satisfaction and retention.

From April 2015 to September 2017, Deepti worked at Genesis Housing Association where they held the position of Business Manager, focusing on service quality, resource planning, and training. Deepti also worked as a Customer Insights Officer at Genesis Housing Association from May 2014 to April 2015.

Earlier in their career, Deepti worked as a Quality Analyst at Lycatel from June 2011 to May 2013. Deepti also worked at 3 Global Services as a Quality Team Leader from June 2005 to December 2007, and at Convergys as a Quality Coach from September 2002 to May 2005.

Deepti Sharma obtained a BA degree in Economics from the University of Mumbai from 1998 to 2002. Additionally, they pursued another BA degree from the same university with a field of study in Economics from 1998 to 2000.