Samantha Mills

Samantha Mills has a diverse work experience spanning over several years. Samantha started their career as a Customer Representative at Nationwide Building Society in 2008, where they focused on delivering excellent customer service and referring business opportunities. Samantha later became an Operations Manager, overseeing budgets, auditing processes, and handling customer complaints. Samantha then joined Advanced as a Support Associate, where they handled technical incidents and prioritized customer satisfaction. Samantha quickly progressed to become an Operational Improvement Business Partner and later a Project Team Leader, where they motivated and coached teams to achieve targets. Samantha eventually became a Support Team Manager, leading a number of support teams and ensuring incident management and performance monitoring. Currently, they hold the role of Head of Customer Experience- HR & Talent, where they are responsible for driving customer value and engagement. Throughout their career, Samantha has also been involved in cross-functional projects and has actively contributed to charity initiatives.

Samantha Mills pursued their education at Oxford Brookes University from 2010 to 2014, where they obtained a BA Hons in Business Management with a focus on Business, Management, Marketing, and Related Support Services. Prior to their university studies, they attended the International School and Community College Birmingham from 2006 to 2008 for their A Levels. Samantha also completed their GCSE at the same institution from 2001 to 2006, with a specialization in Business, Management, Marketing, and Related Support Services.