Jarod Rennick

Jarod Rennick is a senior director of client success at OneDay. Jarod has previously worked as a team lead for customer success at BirdEye from March 2017 to March 2022. There, they strategically managed a team of customer success managers with a portfolio of commercial and enterprise accounts with the goal to grow revenue year-over-year and provide unparalleled customer service and consultation in support of each account's customized Birdeye SaaS dashboard. Jarod partnered with customers through monthly touchpoints and quarterly business reviews to understand their marketing and business goals in order to pinpoint the best strategy to leverage the BirdEye software features and services to maximize their online brand reputation, customer experience, and ROI. Jarod delivered team gross and net retention forecast figures for the month, quarter, and year to executive leaders weekly based on our team’s risk assessment and opportunity pipeline protocols. Jarod also spearheaded and co-managed internal initiatives from reporting & process management to customer-facing deliverables to varying audiences where they leveraged cross-team collaboration with multiple business segments and executive leaders.

Jarod Rennick has a Bachelor of Science in Business Administration from Nova Southeastern University.

Some individuals on their team include Adam Falcon - Client Success Advisor, Jessica Askin - Client Success Advisor, and Gabe Whitehurst - Client Success Advisor. Their manager is Clint Lee, Co-founder & CEO. They are on a team with Edmund Danyal - CTO, Lacy Jungman - VP, Strategic Development, and Mike Davis - SVP, Multifamily.