Customer Service · Full-time · United States · Remote possible
Join the team at OpenDrives, a rapidly growing data services company that is dedicated to solving complex technology problems with innovative yet practical solutions. Our customers range from Hollywood blockbusters, to medical imaging specialists, to academia, and everything in between. Our company's core values are summed up in the word OPEN, which stands for open-mindedness, persistence, effectiveness, and nimbleness. We are looking for empathetic, self-starting professionals who are passionate about exceeding customer expectations and who thrive in a collaborative, supportive environment. If you're a curious listener, with a commitment to excellence, and want to be part of an organization that is dedicated to solving real-world data management challenges, we invite you to apply to join our team today.
As a Technical Account Manager (TAM), you will be responsible for managing the relationships with our key clients and establishing a relationship of trust within our customer's organizations. You will ensure their satisfaction by driving successful implementations and adoption of our products or services. TAMs proactively ensure our customers are able to reach their goals while utilizing OpenDrives’ technology and/or services. They are responsible for customer’s success with OpenDrives products. This may include but is not limited to establishing smooth onboarding, internally advocating for customer initiatives or issues, proctoring escalations when necessary, conducting CSAT surveys, leading OpenDrives product-related campaigns, and nurturing customer <-> company relationships.
You are first and foremost a relational expert, adept at building and nurturing trust-based relationships with clients. You are proactive, technically proficient, and an exceptional problem solver, capable of both anticipating and addressing client needs. You have a customer-centric approach, excellent project management skills, and strong communication abilities that help ensure the client's success. You thrive as a team player and collaborate seamlessly with internal and external stakeholders to deliver the best outcomes for our valued clients.
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform the job successfully, an individual should demonstrate the following:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear; stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. The employee may occasionally need to travel domestically, sometimes internationally for clients or conferences.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We have some awesome perks if you want to work with us.
The hiring base salary range for this role is $150,000.00- $180,000.00 USD annually.
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. OpenDrives takes into consideration a candidate’s education, training, and experience, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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