Proinsias Fitzpatrick

Proinsias Fitzpatrick has a diverse work experience spanning multiple industries. Proinsias currently works at OpenGov Inc. as an Implementation Analyst, where they handle new customer implementations and identifies customer requirements.

Prior to their current role, Proinsias worked at Community Brands from 2015 to 2022. Proinsias held various positions, including Senior Implementation Specialist, Implementation Consultant in Client Services, Product Support Analyst, and Customer Analyst Level 2. In these roles, they provided customer support, resolved complex technical issues, and delivered training sessions.

From 2010 to 2014, Proinsias worked as an IT Independent Contractor, where they designed and implemented IT system solutions for clients. Proinsias also conducted research on new technologies and performed cost-to-benefit analysis.

Before that, they worked at Citi from 2006 to 2013 as a Personal Banker and Customer Service Representative. Their responsibilities included acquiring and expanding customer relationships, providing banking services, and resolving customer complaints.

In 2006, Proinsias briefly worked at Foundation Financial Group as a Mortgage Professional, converting leads into loans.

Their earlier experiences include roles such as Maintenance Manager and IT support at Fitzpatrick's Landscaping, IT Administrator at Cenveo, IT Manager at Waller Press, and IT Consultant at American Litho Graphics.

Proinsias began their career at Cintas in 1999 as a Facility Service Sales Associate.

Overall, Proinsias Fitzpatrick has developed a strong background in customer support, IT system implementation, and banking services throughout their diverse work history.

Proinsias Fitzpatrick completed their Bachelor of Arts degree in Business Administration from Whittier College between 1994 and 1998. In 2013 to 2014, they attended Austin Community College, where they focused on Information Technology, although they did not obtain a specific degree. Alongside their education, Fitzpatrick has also obtained several certifications. In November 2013, they earned the Notary certification from the State of Texas, and the Nationwide Mortgage Licensing System certification from Citi. More recently, in 2021 and 2022, they completed various online courses and obtained certifications in areas such as remote work, employee feedback, productivity, technology and data careers in government, and customer service problem-solving and troubleshooting, all through LinkedIn.