Poonam Pagay is a seasoned professional with extensive experience in SAP and cloud solutions, currently serving as a Sr. Principal Consultant at OpenSymmetry since May 2023. Prior roles include SAP SPM Functional Specialist, where the focus was on leveraging SuccessFactors HXM solutions and facilitating customer engagement through strategic change management and enhanced cloud service utilization. Additional positions at SAP included Customer Engagement Executive and Senior Associate Functional Consultant, highlighting expertise in maintaining customer relationships and developing tailored compensation automation solutions. Previous experience spans roles as a Business Analyst at iWeb Technology Solutions and LearningMate, and a Functional Consultant at SOTC- Kuoni Travel India, demonstrating a strong background in process requirements analysis and system implementation. Poonam holds a Master's degree in Engineering Management from International Technological University and a Master's and Bachelor's degree in Computer Science from the University of Mumbai.