Mariana Durán

Mariana Durán has a diverse and extensive work experience spanning various roles and industries.

Mariana started their career at CAEMSA SA DE CV in 2007 as an Account Executive, where they evaluated the quality of service for automotive accounts and participated in recruitment processes.

In 2008, they joined ILSP Global Seguridad Privada as a Commercial Strategy Coordinator, where they played a key role in managing relationships with high-profile business partners and overseeing complaint resolution and operational protocol development.

From 2010 to 2014, Mariana worked at Ravisa México, S.C. as a Sales Administrator and Public Relations, analyzing sales opportunities and maintaining customer relationships through a CRM system.

In 2014, they embarked on their own entrepreneurial venture with I Pet You, where they handled various responsibilities, including the commercialization of annual memberships, managing social media accounts, tax control, and invoicing.

From 2015 to 2019, Mariana worked at BARE International as a Business Development & Key Account Manager, where they were responsible for business development and establishing the local operative office. Mariana specialized in customer experience research and oversaw program development for various industries.

Currently, Mariana is working at OPINATOR since 2019, initially as a Project Manager and now as a Team Leader, Customer Services. In their role, they focus on implementing CX management programs that enable customers to create intelligent and engaging interactions with their clients.

Throughout their career, Mariana has demonstrated a strong focus on customer experience, business development, and project management.

Mariana Durán completed their Licenciatura in Publicidad from Universidad de la Comunicación, S.C. from 2003 to 2007. Prior to that, they attended Instituto Miguel Angel from 2000 to 2003, but no specific degree or field of study is provided for this period. Additionally, Mariana obtained several additional certifications including "Liderazgo y comportamiento organizacional" from Tecnológico de Monterrey in July 2022, "Cloud Computing" and "Fundamentos de Marketing Digital" from Google Actívate in July 2019, "Agile Foundations," "Key Account Management," "Six Sigma Foundations," and "The Project Management Course" from LinkedIn in June 2019, and "EF SET Certificate" from EF Education First in June 2019.