Marco Fernandes

Marco Fernandes currently serves as Team Leader in Customer Services at Odity, overseeing a team of ten and ensuring high responsiveness to customer inquiries, with 75% of calls answered in under 30 seconds and 85% of emails responded to within 24 hours. Previous experience includes roles at Takeaway.com, where Marco managed customer communications through various channels, and ING, where responsibilities involved client engagement, digitalization, and complaint resolution. Marco co-founded Famous, organizing events in Brussels, and has held various positions in marketing and team leadership, building expertise across customer service and communications. Marco Fernandes holds a degree from Haute Ecole Libre de Bruxelles Ilya Prigogine, completed in 2017.