Mathilde C.

Customer Success Manager - Responsable Expérience Client at Opportunity

Mathilde C. has a range of work experience in various roles and industries. In 2013, they worked as a Chef de produit at Spadel and also as an Assistante Chef de Produit Le Club AccorHotels at Accor. In 2016, they worked as a Chef de projet marketing at ADVANCED Schema. In 2017, they joined Opportunity as a Customer Success Manager, where they focused on implementing intelligent, proactive, and personalized strategies based on consumer behavior. Their responsibilities included creating and managing marketing automation campaigns, managing and supervising various projects, identifying pain points and addressing client satisfaction, writing technical specifications, managing project schedules, providing client training, and facilitating steering committee meetings and workshops. In 2022, they joined DialOnce as a Customer Success Manager. No end dates were provided for their roles at Opportunity and DialOnce.

Mathilde C. completed their education as follows:

From 2008 to 2011, they attended the University of Paris I: Panthéon-Sorbonne, where they obtained a Licenence degree in Economie.

In 2013, they participated in an Erasmus study program at the Jagiellonian University, focusing on Management. This program lasted for one semester.

Finally, from 2011 to 2014, they pursued a Master's degree in Commerce at Telecom Ecole de Management.

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Timeline

  • Customer Success Manager - Responsable Expérience Client

    January, 2017 - present

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