Nicolas Vian

Nicolas Vian has a diverse work experience spanning several companies and roles. Nicolas started their career at Bouygues Telecom as a Chef de projet communication, where they managed communication projects for internal relations with clients. Nicolas then moved on to become a Responsible Communication opérationnelle et commerciale at Bouygues Telecom, where they led a team and was responsible for the quality of communication delivered to clients through various channels. Nicolas also played a significant role in the complete overhaul of the dedicated website for distributors, resulting in increased visitor traffic and lowered costs.

Following their time at Bouygues Telecom, Nicolas joined La Redoute as a Responsable Supports & Methodes, where they managed 17 employees and focused on developing customer knowledge to improve customer relations and satisfaction. Nicolas successfully led projects such as the redesign of customer surveys and the implementation of a control program to measure customer satisfaction.

Currently, Nicolas is working at Opportunity as a Chief Customer Officer - Board Member. Nicolas is responsible for ensuring a customer-centric approach within the company. Nicolas'stasks include developing customer knowledge, promoting a customer-focused culture, and advocating for the customer's perspective in decision-making. Additionally, they implement targeted actions to enhance customer loyalty, retention, and satisfaction, while also driving innovation and excellence for the customer.

Throughout their career, Nicolas has demonstrated strong leadership skills, strategic thinking, and a commitment to improving the customer experience.

Nicolas Vian attended Université de Bourgogne from 1991 to 1995. However, the information provided does not specify the degree or field of study pursued during this time. Additionally, they have obtained two certifications: CX award 2021 data & personnalisation from Régie NetMedia Group in May 2021 and Palme voix du client 2016 from Association Française de la Relation Client (AFRC). The details regarding the month and year of obtaining the latter certification are not provided.