Carly O'Neill

Carly O'Neill has a diverse work experience spanning over a decade. Carly began their career at Salmat in 2006 as a Team Leader in Workforce Management, where they demonstrated leadership skills and managed scheduling and staffing for the company. In 2010, Carly transitioned into the role of Business Analyst, where they focused on customer insights and optimization. Carly'sresponsibilities included analyzing customer data and making recommendations for improvement.

In 2012, Carly was promoted to the position of Senior Manager, Delivery Improvement at Salmat. In this role, they led a team of Business Analysts and Trainers, working towards process improvement and optimization initiatives. Carly was responsible for conducting health checks for the contact center, reviewing margins, and developing programs for people capability development. Carly'sfocus was on enhancing the customer experience, reducing failure demand, and aiding in client retention.

In 2019, Carly joined Opteon as the Head of Business Improvement and Customer Experience. Carly'scurrent role involves overseeing all aspects of business improvement and customer experience for the company.

Throughout their career, Carly has consistently demonstrated their dedication to improving processes and delivering valuable insights and recommendations to drive growth and enhance the customer experience. Carly'sexpertise lies in business improvement, customer insights, and optimization.

Carly O'Neill attended Macquarie University from 2001 to 2004, where they obtained a Bachelor of Commerce (B.Com.) degree with a specialization in Commerce and Marketing. Carly also holds a certification in Lean Six Sigma Green Belt, obtained from COPC Inc., although the specific month and year of the certification are unknown.