Bright Agoha

Bright Agoha has worked in the customer service industry since 2015. In that time, they have held a variety of roles with different companies. From 2015-2016, they worked as a Customer Care Representative at iSON BPO - Leading BPO Service Provider in Africa. In this role, they were responsible for obtaining client information by answering telephone calls, interviewing clients, and verifying information. Bright then moved to Access Bank Plc in 2016, where they held three roles: Customer Service Team Lead, Quality Assurance Analyst, and Customer Service Representative. In 2021, they began working as a Senior Customer Support Specialist at SenexPay. Finally, in 2022, they began working as a Relationship/Customer Success/Vendor Onboarding Associate at ORDA. Prior to this, they had also worked as a Recruiter at The ark consult from 2018-2021.

Bright Agoha has a Bachelor's degree in Counselor Education/School Counseling and Guidance Services from the University of Ilorin, which they obtained between 2008 and 2012. In 2013, they obtained a Professional Postgraduate Diploma in Customer Service Management from the Institute of Customer Relationship Management. Bright also holds various certifications, including Exceptional Service Delivery Training from HR Indexx Ltd (2021), Fraud Management Training from Access Bank Plc (2019), AML/CFT/KYC/SCUML Training and Certification from Access Bank Plc (2019), Avaya Quality Monitoring/Workforce Management Training from Avaya (2019), Certificate of Membership from The Institute of Customer Relationship Management, Health Safety and Environment from Joint Professionals Training & Support Int'l, and Professional Conduct and Ethics Certification from The Chartered Institute of Bankers of Nigeria - CIBN.