Charmaine Gardina

Charmaine Gardina has a diverse work experience spanning several roles and companies. Charmaine began their career in 2006 at Johnson & Johnson as a Customer Service Advocate, where they provided troubleshooting assistance for glucose meters and trained new hires. Charmaine later moved on to a Quality Assurance role at Johnson & Johnson, where they managed direct reports, implemented procedural updates, and facilitated regulatory compliance audits.

In 2013, Charmaine joined Fujitsu Imaging Solutions US as a Technical Support Engineer, providing technical support for imaging products and handling warranty replacements. Charmaine then transitioned to an Inside Sales Representative role, generating revenue by converting sales leads and maintaining the CRM database. Charmaine eventually became an Account Manager at Fujitsu, managing multiple end user accounts and nurturing deals in various sectors, including local government, healthcare, financial services, and education.

In 2021, Charmaine joined Paubox, Inc. as a Customer Success Manager. In this role, they managed a portfolio of SMB accounts, addressing inquiries regarding email encryption, service interruptions, and general dashboard maintenance. Charmaine also identified expansion opportunities and proactively mitigated churn.

Currently, Charmaine is working as a Customer Success Manager at Ordr Inc., where they are responsible for customer success management.

Overall, Charmaine Gardina has demonstrated a strong background in customer service, technical support, sales, and account management throughout their career.

Charmaine Gardina attended San Jose State University from 2010 to 2019, where they earned a Bachelor of Arts (B.A.) degree in English/Language Arts Teacher Education. Before that, from 2006 to 2010, they attended De Anza College and obtained two Associate of Arts (A.A.) degrees. One in Liberal Arts and Sciences, General Studies and Humanities, and another in English Language and Literature/Letters. In addition to their educational background, Charmaine has also obtained two certifications from LinkedIn in January 2023. These certifications are "Avoiding Common Pitfalls in Customer Success Management" and "Engagement Evaluation Best Practices for Customer Success Management."