Alina Georgeta Pinca

Alina Georgeta Pinca has a diverse work experience spanning multiple industries and roles. Alina Georgeta began their career at Citi as a Direct Sales Representative, where they promoted financial products and tailored offers to clients. Alina Georgeta then joined IBM Czech Republic as a Customer Support Representative, later transitioning to the role of Quality Analyst and Service Delivery Manager stand-in. In this role, they were responsible for gathering and capitalizing on knowledge of ticketing and reporting systems, monitoring service performance, and driving service improvement.

After their time at IBM Czech Republic, Alina joined IBM Slovakia as a Business Analytics Consultant with SPSS. Alina Georgeta worked closely with clients to understand their business requirements and pain points, leading the development process of analytical solutions. Alina Georgeta also delivered Proof of Concept and Proof of Technology to expand the team's clientele and presented solutions to customers and executives. Alina's responsibilities also included knowledge transfer sessions for clients and contributing to raising the overall Analytics Quotient (AQ) of the team.

Following their experience at IBM, Alina worked at Interoute as a Service Assurance Manager, overseeing IT network operations. Alina Georgeta then joined CEMEX as a Service Delivery Manager, responsible for finance and accounting operations. Alina Georgeta later transitioned to Accenture Czech Republic as a Service Delivery Lead, Operations Manager, and Payroll Lead in HR Services Operations. In this role, Alina managed service delivery and led payroll operations.

Most recently, Alina joined SAP Concur as a Critical Incident Management Lead, where they were responsible for handling critical incidents and ensuring their resolution. Alina Georgeta also served as a Senior Solution Specialist in Critical Incident Management.

Currently, Alina is working at Outreach as a Technical Account Escalations Manager, leveraging their expertise in managing technical account escalations.

Alina Georgeta Pinca's education history begins in 2007 when they attended The University of Sheffield. There, they pursued a Bachelor of Arts degree in Business Studies, focusing on general management, marketing, finance, and accounting. Alina Georgeta completed their undergraduate studies in 2010.

In 2010, Alina pursued further education at Lancaster University, where they enrolled in the Master of Science program in Logistics and Supply Chain Management. Throughout this program, their studies encompassed various subjects such as logistics, strategic supply chain management, forecasting, data mining, stochastic modeling, and problem-solving. Alina Georgeta successfully completed their Master's degree in 2011.

In 2018, Alina Georgeta Pinca attended Peoplecert for a short-term course focused on IT service management. Alina Georgeta completed the ITIL Foundation in IT Service Management program during that year.

Overall, Alina Georgeta Pinca's educational background includes a Bachelor's degree in Business Studies from The University of Sheffield, followed by a Master's degree in Logistics and Supply Chain Management from Lancaster University. Additionally, they have completed a specialized course in IT service management at Peoplecert.