Chris Hoffman

Chris Hoffman has a diverse work experience spanning multiple companies and roles. Chris started their career at Cupcake Royale as a Manager, where they successfully managed the company's highest volume location and built customer and community relationships. Chris also worked with the Marketing Head to manage the store's social media profiles.

Later, Chris joined PayScale, Inc. and held various positions. Chris started as an Account Coordinator, where they assisted the Customer Success Management team with outreach and scheduling efforts. Chris then became a Client Success Manager, responsible for managing a book of approximately 225 business clients. In this role, they provided technical assistance, training, and ongoing support to maximize client satisfaction and retention. Chris also served as an Expansion Manager, focusing on Small and Medium-sized companies, and as a Solutions Account Manager.

Currently, Chris is working at Outreach as a Senior Customer Success Manager. Chris first joined the company as a Customer Success Manager for SMB clients, and later transitioned to a role as a Customer Success Manager for Commercial clients. Currently, they hold the position of Senior Customer Success Manager, Mid-Enterprise, where they assist market-facing teams in increasing efficiency and effectiveness across the revenue cycle using automation and artificial intelligence. Outreach is the only company offering sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform.

Overall, Chris Hoffman has gained significant experience in customer success management, account management, and team leadership throughout their career.

Chris Hoffman earned a Bachelor of Arts (B.A.) degree in Spanish Language and Literature from Western Washington University, where they studied from 2006 to 2011. In addition to their degree, Chris obtained a Certified Administrator certification from Outreach in December 2022.