Gail Abilo

Gail Abilo has a diverse work experience spanning over two decades. Gail'smost recent position was as a Senior Manager of Enterprise Technical Support at Outreach, which they started in March 2021. Prior to that, Gail worked as a Customer Service Operations Manager at Booking.com from January 2013 to September 2020. In 2012, they held the role of Customer Service Manager at home24 SE for a brief period from May to August. Before that, Gail worked as a Team Lead for the BlackBerry Escalation Team at Research In Motion from April 2007 to August 2010. Gail also served as a Team Lead for Technical Support at Siemens Business Services from August 2005 to March 2007. Gail's earlier experience includes a role as a Quality Assurance Specialist at eTelecare Global Solutions from June 2000 to December 2004.

Gail Abilo completed their Bachelor of Science degree in Communication Technology Management at Ateneo de Manila University from 1996 to 2000. Gail also obtained various certifications throughout their career, including the Project Management Professional (PMP) certification from the Project Management Institute in December 2022, the KCS v6 Practices Certification from The KCS Academy in August 2022, the Lean Six Sigma Green Belt Certification from The Council for Six Sigma Certification (CSSC) in April 2020, and the ITIL v.3 certification from BCS, The Chartered Institute for IT in May 2010.