Jessica Gabel

Jessica Gabel has a diverse work experience spanning over a decade. Their most recent position was as a Support Operations Program Manager at Outreach since April 2022. Prior to that, they worked at Businessolver for three years as a Client Operations Lead, where they led operational excellence and strategy for high-performing clients, managed multiple cross-functional projects, and ensured a high-quality customer experience.

Before Businessolver, Jessica held various roles at different companies. At USI Insurance Services, they served as a Team Leader, Benefit Resource Center, where they successfully opened a branch, hired and onboarded a team of 10 associates, and established relationships with internal partners and clients.

Before that, they worked at Alight Solutions as a Client Manager, responsible for developing solutions for clients' project work and managing the overall client relationship. Prior to Alight Solutions, they worked at Aon Hewitt as a Client Manager, Benefits Services Manager, Manager of Customer Service, Annual Enrollment Project Manager, Charlotte Location, Client Specialist, and Benefits Associate. In these roles, they managed projects, led teams, implemented new processes, provided customer service, and trained associates.

Overall, Jessica Gabel has a strong background in operations management, client relationship management, project management, and team leadership.

Jessica Gabel attended Millikin University from 2002 to 2006, where they obtained their B.A. degree in Music/Songwriting. After a brief break from formal education, they attended Empire Beauty School from 2008 to 2010, focusing on Cosmetology. In August 2018, they obtained the certification as a Certified Professional in the Life and Health Insurance Program (CPLHI) from the North Carolina Department of Insurance.