Matt Kincer

Matt Kincer has a diverse work experience in the technical support and customer success field. Matt worked at Outreach as a Sr. Manager, Technical Support - Global Tier 3, where they recruited and mentored a high-caliber team and transformed the Senior Technical Support Team into a 13-member Global Tier 3 team. Prior to that, they were the Manager, Enterprise Support at Outreach, where they expanded the support offering for enterprise clients and provided inspirational leadership to a talented team.

Before Outreach, Matt worked at Microsoft as a Sr. Technical Account Manager, where they collaborated with sales and client teams to provide expert recommendations on partner solutions. Matt also worked as a Technical Support Engineer at Microsoft, where they excelled in ticket management and technical troubleshooting.

Matt's earlier experience includes working at Apptio as a Customer Success Engineer, where they provided exemplary customer support and maintained strong relationships with clients. Matt also worked as a Technical Support Engineer and Implementation Analyst at Apptio.

Matt's career started at Zones, where they held roles as an E-Commerce Product Catalog and Endeca Lead and an Inside Sales Representative - Enterprise.

Matt Kincer attended Central Washington University from 2006 to 2011, where they earned a Bachelor of Science degree in Information Tech. and Administrative Management, with a focus on Administrative Management. In addition to their degree, they have obtained several certifications: KCS v6 Practices Certification from KCS in Action in October 2022, Certified Administrator from Outreach in March 2021, and Agile Leader Certification from the Six Sigma Global Institute in February 2021.