Miguel Freitas

Miguel Freitas has extensive work experience in the field of software engineering and programming analyst. Miguel currently holds the position of Team Lead, Engineering at OutSystems since 2022. Prior to that, they worked as a Senior Programmer Analyst at xseed in 2021 and was responsible for designing and implementing agent work reporting solutions using Genesys Cloud, AWS EventBridge integration, and LambdaFunction. Miguel also served as a Team Lead at UNICRE in 2021, where they upgraded the Altitude contact center solution and developed an agent desktop application integrated with Unicre REST APIs. Miguel worked as a Senior Programmer/Analyst at Altitude Software in 2020 and as a Lead Software Engineer at Banco Santander from 2014 to 2020, where they managed a team of 8 developers. Miguel also gained experience at ISBAN, IZIMOOVE - Taximotions, Teleperformance Portugal, EDP, and Fernandez Mera Negócios Imobiliários Ltda.

Miguel Freitas completed their degree in Information Systems and Computer Engineering with a focus on Artificial Intelligence at Instituto Superior Técnico from 1998 to 2006. Prior to that, they attended Filipa de Lencastre from 1992 to 1998, though specific degree and field of study information was not provided. In addition to their formal education, Miguel has obtained various certifications, including AWS Certified Solutions Architect - Associate from Amazon Web Services (AWS) in 2022 and Altitude uCI 8 Scripting development from Altitude University in 2012. Miguel also holds certifications such as Genesys Certified Professional Version 8 - System Consultant, Inbound Voice from Genesys Telecommunications Laboratories, Incorporated (2010), Certificate of Proficiency in English (1997), and First Certificate in English (1996).